Buttercup Bakery

Do I have to order via the Online Shop?

While we would prefer our customers to use this facility as it streamlines our procedures, we are very happy for you to use any of the following channels:

WhatsApp on 082 461 7138
Phone your order in to Natalie on 0413651255 or 082 461 7138
Email orders@buttercupbakerysa.com

How do I pay for my online order?

You have a number of options available to you.

Orders to be delivered:
- Manual Payment: You may make an EFT payment and send us proof of payment to olivia@buttercupbakerysa.com
- Manual Payment (Offline Payment): You may make an offline payment using a debit/credit card using the YOCO link provided (https://pay.yoco.com/buttercup-bakery)
- Online Payment via PayFast: You may make an online payment using any major credit or debit card
- Note: orders to be delivered need to be paid in full before the order will be released into production
Orders to be collected
- COD Payment made in store, either cash or credit/debit card
- Online Payment: You may make an online payment using any major credit or debit card

Do you deliver everyday?

No. We deliver everyday except Mondays.

The earliest your products can be delivered will be as follows:

Orders placed on a Monday will be delivered on Wednesday.

Orders placed on a Tuesday will be delivered on a Thursday.
Orders placed on a Wednesday will be delivered on a Friday.

Orders placed on a Thursday, Friday, Saturday and Sunday will be delivered on a Tuesday.

Items are produced to order which is the reason for the 48hour lead time. This ensures that only the freshest items are delivered to you.

However, you are more than welcome to request a later date for your delivery - as long as it's not on a Monday!

Can I choose what time you deliver?

At the moment we do not have a dedicated delivery service for the Online Store. Orders will be delivered between 10h00 and 16h00 on the specified delivery days.

What do you charge to deliver?

There are two delivery options:

Newton Park Delivery - this is free of charge to any place in the Newton Park suburb
Standard Delivery - R40 - to all areas within Port Elizabeth, excluding Newton Park

Note: Orders over the value of R500.00 will be delivered free of charge.

Do you deliver outside of Port Elizabeth?

At the moment we don't deliver outside of Port Elizabeth. However, the Buttercup Bakery brand has a footprint in the Border and Garden Route and we would consider partnering with a courier company to deliver to these areas. Please let us know if you would be interested in this option by emailing us on olivia@buttercupbakerysa.com

Is there a minimum amount of spend required to quality for delivery?

No. We have a Delivery Fee which will cover the cost of the transport so there is no minimum quantity or minimum value to your order.

Do you produce gluten free products?

Unfortunately, we are unable to as every item we bake comprises either Wheat Flour, Rye Flour or a combination thereof. In order to provide a 100% gluten free product (that is safe to eat by those with a severe/life threatening gluten allergy) we would need to produce in a completely separate facility.

I can't find the answer I'm looking for!

Oh dear, please be so kind as to reach out to us via our Contact Us page.